Refund Policy

Cureofine Return & Refund Policy

 RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

CUREOFINE Health and Innovation Private Limited team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content

• DEFINITION
• RETURN PROCESS
• MEDICAL TEST
• PHYSIOTHERAPY
• SURGERY APPOINTMENT
• REFUND POLICY
• ONLINE CONSULTATION
• SHIPING CHARGES

DEFINITION

1. 'Return' means an action of giving back the product ordered at cureofine portal by the consumer. The following situations may arise which may cause the action of return of product:
   1. Product(s) delivered do not match your order;
   2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
   3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
   4. Any wrong ordering of product doesn’t qualify for Return;
   5. Batch number of the product being returned should match as mentioned on the invoice;
   6. Return requests arising due to change in prescription do not qualify for Return;
   7. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
   8. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

RETURN PROCESS:

1. For Return intimation, please visit www.cureofine.com/contactUs.
2. cureofine  customer care team will verify the claim made by the customer within 48(fourty-eight) business hours from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, cureofine will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund will be completed within fifteen (15) days from date of reverse pick up (if required).

MEDICAL TEST:

In case of medical tests, a Refund request may be raised in the following cases:

1. If the patient has suffered from Haematoma or any prick related injury;
2. If the report has been challenged and no proper justification (i.e. reasonable clarification provided either by cureofine or the diagnostic centre) has been provided;
3. If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (i.e reasonable clarification provided either by cureofine or the diagnostic centreor the partner dianostic) has been provided.
4. PHYSIOTHERAPY :                                                                                                                                                                                         Once the Physiotherapy service at home is booked that dosn't allow any refund to the customer .
5. SURGERY APPOINTMENT  :                                                                                                                                                                As its a planned surgery  so there would be a refund of 50 % of paid amount for the surgery on cancellation.

REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

1. Order placed through online wallet will be credited to the wallet; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

ONLINE CONSULTATION:

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.

The customer is required to raise the Refund request with cureofine customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by cureofine customer care team.

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to support@cureofine.com

For any further Refund related information, please write to support@cureofine.com

CANCELLATION POLICY

Customer cancellation:

The customer can cancel the order for the product till cureofine ship it. Orders once shipped cannot be cancelled.

The customer can cancel the order for medical test till the collection of sample.

cureofine  cancellation:

There may be certain orders that cureofine partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

cureofine also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by cureofine as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

i. Products ordered are not for self-consumption but for commercial resale;

ii. Multiple orders placed for same product at the same address;

iii. Bulk quantity of the same product ordered;

iv. Invalid address given in order details;

v. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.